Release date: 2014-06-23
The US magazine said that China's hospital system is in urgent need of improvement. The frustration of depressed patients has triggered violent attacks on health workers. In October last year, a man in Zhejiang Province even stabbed a doctor.
The US Forbes biweekly website reported on June 16 that it is believed that these extreme events were caused by unfair public health systems. China lacks an effective channel for patients to anger, doctors make money by over-prescribing, and doctors want to receive bribes before they can provide appropriate treatment or reduce patient waiting time.
According to the report, the driving factor behind doctors' behavior is that they are frustrated with their extremely low wages. For years of study and tiring long hours of intense work, they only get about $500 to $1,500 a month, which is comparable to a taxi driver.
In order to curb corruption, Beijing Friendship Hospital is undergoing pilot reforms. The reform program requires patients to pay more to the hospital, but the cost of medicines is reduced, thereby reducing the total cost of medical treatment.
Now, WeChat technology is being used to achieve hospital efficiency. Tencent's WeChat is China's most popular instant messaging service application and has become a part of people's daily lives. It is important to improve the efficiency of the Chinese hospital system, especially in the case of top hospitals that have to receive tens of thousands of patients every day. Every minute is crucial.
According to Forbes, from his personal experience, he knows how inefficient Chinese hospitals are. He was infected with skin last year and went to a better hospital in Beijing. When he arrived at the hospital, he needed to queue up to buy a blue book, and the doctor would write a diagnostic record on the book. Then he had to queue another team to pay the registration fee. He had to go upstairs to take a number strip and wait for 40 minutes before seeing a doctor who only asked him for two minutes. In order to get the medicine prescribed by the doctor, he went back downstairs, first lined up to pay for the medicine in one window, and then went to another window to queue for medicine. He had always thought that the treatment process was very cheap until he paid for the medicine.
Although a small number of hospitals across China have begun to use WeChat public accounts to transmit messages and update information to patients, Guangdong Yuebei People's Hospital is the first hospital to allow patients to pay registration fees and drug fees through WeChat.
In this new attempt, the hospital posted a WeChat QR code throughout the hospital to allow patients to add their public accounts. Once added, patients can view individual physician information and make appointments, and even pay close attention to where they are waiting in the queue. The patient's advance payment of registration fees and drug charges via WeChat further speeds up the usual troublesome process. To meet the needs of older people or those who do not use WeChat, the program allows WeChat to use other people to operate hospital processes. In addition, after patients pay through WeChat, they will be reminded to complete a satisfaction survey, which is a positive step toward continuous improvement. In order to let patients understand the benefits of using WeChat, the hospital also set up a special window to collect opinions and provide advice to patients.
According to the report, WeChat has become very effective in solving real social problems in the context of a large user scale. In this sense, WeChat proves that China can become an innovation leader.
Source: it168 website
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